FAQs
Frequently Asked Questions
Understand your options, what to expect and how to get started.
Good to Know
A little clarity before you begin.
These are some of the questions we hear most often. Every matter is different, and our team can help you understand yours.
Not necessarily. A rejection can often be challenged through the insurer's grievance process and then through external forums. Time limits do apply, so it is best to have your matter reviewed as soon as you can.
We assist with health, life, motor, home and property, travel and business insurance matters. If your policy is of another type, contact us and we will tell you whether we can help.
Your policy document and any letters from the insurer are the best starting point. If some papers are missing, get in touch anyway and we can tell you what to request.
Many disputes can be addressed through representations to the insurer or the Insurance Ombudsman. Litigation is one option, and we will explain whether it is suitable for your case before you decide.
No. ClaimSure is independent and does not represent any insurer. Our work is focused on policyholders.
No one can honestly guarantee an outcome. We can give you a clear assessment of your position and pursue the strongest available route on your behalf.
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